1. Introduction

At International Prosafety Academy, student success is our top priority. We understand that students may face various academic, personal, or administrative challenges during their learning journey. This Learner Support Policy outlines the comprehensive support services we provide to ensure that every student receives the guidance, resources, and assistance they need to succeed in their courses and achieve their career goals.

2. Scope of This Policy

This policy applies to all current and prospective students enrolled in any program at International Prosafety Academy. It covers all aspects of student support, including academic, administrative, and personal guidance.

3. Types of Learner Support Provided

We offer a wide range of support services to address the diverse needs of our students.

Academic Support:

  • One-on-one doubt-clearing sessions with trainers
  • Access to additional study materials and reference resources
  • Remedial classes for students who need extra help
  • Study groups and peer learning opportunities
  • Career counseling and job placement assistance

Administrative Support:

  • Assistance with fee payments, receipts, and financial queries
  • Guidance on course registration and scheduling
  • Support with certification and documentation processes
  • Help with accommodation and local transportation for outstation students

Personal and Emotional Support:

  • Confidential counseling services for personal or mental health concerns
  • Referral to external professionals if specialized help is needed
  • A safe and non-judgmental environment for sharing concerns

Support for International Students:

  • Guidance on visa and travel documentation
  • Cultural orientation and language support (if needed)
  • Assistance with local banking, SIM cards, and other essentials

4. How to Access Support

Students can access support services through multiple channels:

  • Visit the student support desk at the academy reception
  • Send an email to support@prosafetyacademy.com
  • Call the support helpline at +91-9795976707
  • Speak directly with their Course Coordinator or assigned mentor

5. Support Request Process

  • Submit a support request form (available at reception or online)
  • A support staff member will acknowledge the request within two working days
  • The student will be connected to the appropriate department or resource
  • Progress is tracked and the student is kept updated on the resolution

6. Confidentiality

All personal information shared by students while seeking support is treated with strict confidentiality. Information is shared only with relevant staff members on a need-to-know basis.

7. Feedback and Continuous Improvement

We regularly collect student feedback on the effectiveness of our support services. This feedback helps us improve and expand our offerings to better meet student needs.

8. Policy Review

This policy is reviewed annually to ensure it remains relevant and effective.

9. Contact Information

Academy Name: International Prosafety Academy
Address: Sector 10, Vikas Nagar, Lucknow, Uttar Pradesh, India – 226022
Email: info@prosafetyacademy.com
Phone: +91-9795976707
Office Hours: Mon-Sat, 9:00 AM – 6:00 PM